Opening hours

 

We are open Monday to Saturday for 48 weeks of the year. Please see our timetable for individual class times.

In 2019 the studio will be closed on the following dates:

Tuesday 16th April - Monday 22nd April

Monday 26th August – Saturday 31st August

Saturday 21st December – Friday 3rd January 2020

Classes run through the school holidays, except where stated above. If you are unable to attend you have the option to use a class credit to change to an alternative class. Please see our terms and conditions below.

 

Terms & Conditions

 

The following terms and conditions have been prepared to help you make the most of Mycore Pilates' services. These terms and conditions, constitute the entire agreement between you and us in relation to the services we provide when you are using our studios, attending our classes and visiting our website, including any external event in which Mycore Pilates participates.

 

In these terms and conditions the following definitions apply:

  • ‘Mycore Pilates’, ‘We’ or ‘Us’ means Mycore Pilates Limited.

  • ‘Member’ or 'You' means someone who has completed our registration form electronically through our website or within the studio.

  • ‘Class’ means a class or activity provided by Mycore Pilates.

  • ‘Studio’ or 'Studios' means the location at which the class occurs as indicated by Mycore Pilates.

 

By agreeing to our terms and conditions you are granted a personal, limited privilege to enter and use our studios and equipment without prejudice to our other rights with immediate effect if you agree with the above. Please do not use any of these services if you disagree with any of our terms.

 

Membership of Mycore Pilates

 

  • Before taking part in any class at Mycore Pilates a registration form and waiver must be completed, either online or a paper copy.

  • Your registration information is held by our third party software supplier - Team Up.

  • By completing the Mycore Pilates registration whether online using our website or at the studio you are applying to become a member of Mycore Pilates and accept these terms and conditions.

  • Acceptance of a member is at the sole discretion of Mycore Pilates.

  • A person will cease to be a member if their membership is terminated under these terms and conditions.

  • Mycore Pilates reserves the right to expel anyone from the premises, terminate a membership and/or refuse to renew a membership for anyone who fails to comply with these terms and conditions.

  • By coming to Mycore Pilates classes you consent to having your photograph taken and being filmed from time to time. These may be used for social media or marketing purposes. If you do not want to be photographed or filmed, please notify Mycore Pilates in writing.

 

Class booking

 

  • Classes can, subject to availability and your eligibility to book, be booked online from up to 30 days before the class starts.

  • All classes must be paid for in advance.

  • Bookings can only be made online if you have an active membership.

 

Cancellation of your class booking

 

  • If you are unable to attend a class, we will give you a class credit as long as you give us 12 hours notice of your non attendance.

  • If you book in for a class but don’t turn up for any reason, that class or the amount will be deducted from your membership account.

  • We reserve the right to cancel classes. We will endeavour to let you know about the cancellation as soon as possible. If a class is cancelled you will be issued with a class credit.

  • Class credits cannot be transferred between members and are not refundable.

 

Cancellation of your membership

 

  • If you wish to end or amend your membership 30 days' notice must be given via your online account or in writing or email to us. Your membership will continue until we are notified.

  • If you become sick long term or need an operation at our discretion your membership may be frozen for an agreed period of time under these circumstances. We cannot guarantee space in your regular class when you return.

  • Booking and/or signing in must be all done using your own account and membership. Using another members account or membership is fraud and will be dealt with accordingly.

  • From time to time we may host special offers or promotions, which may have different or temporary terms and conditions.

  • We reserve the right to end any membership if you fail to comply with these terms and conditions in any way.

  • Membership prices can change at any time at Mycore Pilates discretion. However, we will give you 30 days' notice before any changes are made.

  • No refunds can be given in relation to our membership deals.

  • If membership is paid by direct debit the member authorises Mycore Pilates to debit any credit or debit card provided by the member for the monthly membership fee (or any outstanding fee) without notice to the member.

  • Any lapses in membership, including late or non-payments will be dealt with individually but may lead to administrative charges.

 

Health and Safety

 

  • You acknowledge that you are fully aware that the participation in classes or workshops involves risks and that you accept all the risks of participating.

  • You affirm that you are in proper physical condition to participate in any activity associated with Mycore Pilates, its classes and equipment, and are aware that there are risks in participating in any physical activity, potentially which could result in injury, serious injury or death.

  • You are aware that it is advised to consult a physician prior to participating in or using our services.

  • You agree to declare all injuries, illness, pregnancy and medication being taken whilst filling out the registration form. If any of these change whilst being a member at Mycore Pilates, you will make us aware before your next visit and prior to undertaking any further classes.

 

Limitations of Liability

  • Mycore Pilates, nor its employees or agents shall be responsible for any loss, damage or theft of property, including bicycles left outside of the studio by you or your guest.

  • All vehicles and bicycles parked or locked outside of our premises are left at the owner’s risk and Mycore Pilates cannot be held responsible.

  • Mycore Pilates does not accept liability for any loss or damage of personal items on its premises.

  • Mycore Pilates cannot be held responsible for any personal injury, illness or, in the worst circumstance death which happens on our premises or as a result of our facilities or services provided.

  • Without prejudice to the conditions set out under our Health and Safety terms, it is your responsibly to ensure you are in the appropriate physical and mental condition to participate in a class or operate equipment. If in doubt it is your responsibility to ask a member of staff for help.

  • We do not accept any liability in connection with any third party websites which may be linked or accessible through our own site, and we do not approve or endorse the content of such sites.

 

Privacy policy

A. Introduction

  • The privacy of our website visitors is very important to us, and we are committed to safeguarding it. This policy explains what we will do with your personal information.

  • Consenting to our use of cookies in accordance with the terms of this policy when you first visit our website permits us to use cookies every time you visit our website.

B. Collecting personal information

The following types of personal information may be collected, stored, and used:

  • Information that you enter on contact forms (name, email address, and enquiries)

  • Information that you enter into our newsletter sign up form is stored by our third party e-newsletter provider, MailChimp.

  • Information provided with your membership (name, gender, address, phone number, DOB, emergency contact and medical history) is stored on our third-party booking system, Team Up.

  • Information contained in any communications that you send to us by email or through our website, including its communication content and metadata;

  • any other personal information that you send to us.

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing
of that personal information in accordance with this policy

 

C. Using your personal information

Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information for the following:

  1. administering our website and business;

  2. personalizing our website for you;

  3. enabling your use of the services available on our website;

  4. sending you goods purchased through our website;

  5. supplying services purchased through our website;

  6. sending statements, invoices, and payment reminders to you, and collecting payments from you;

  7. sending you non-marketing commercial communications;

  8. sending you email notifications that you have specifically requested;

  9. sending you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);

  10. sending you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

  11. providing third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);

  12. dealing with inquiries and complaints made by or about you relating to our website;

  13. keeping our website secure and prevent fraud;

  14. verifying compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service); and

  15. other uses.

If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

Your privacy settings can be used to limit the publication of your information on our website and can be adjusted using privacy controls on the website.

We will not, without your express consent, supply your personal information to any third party for their or any other third party’s direct marketing.

D. Disclosing personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

  1. to the extent that we are required to do so by law;

  2. in connection with any ongoing or prospective legal proceedings;

  3. in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

  4. to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

  5. to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this policy, we will not provide your personal information to third parties.

E. International data transfers

  1. Information that we collect may be stored, processed in, and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

  2. Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China, and India.

  3. Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

  4. You expressly agree to the transfers of personal information described in this Section F.

F. Retaining personal information

  

  1. This Section F sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations regarding the retention and deletion of personal information.

  2. Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

  3. Without prejudice to article G-2, we will usually delete personal data falling within the categories set out below at the date/time set out below:

    1. personal data type will be deleted within 4 weeks upon formal request e.g. email

  4. Notwithstanding the other provisions of this Section G, we will retain documents (including electronic documents) containing personal data:

    1. to the extent that we are required to do so by law;

    2. if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

    3. in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

G. Security of your personal information

  1. We will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information.

  2. We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

  3. All electronic financial transactions entered into through our website will be protected by encryption technology.

  4. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

  5. You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

H. Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you understand any changes to this policy. We may notify you of changes to this policy by email or through the private messaging system on our website.

I. Your rights

You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the following:

  1. the supply of appropriate evidence of your identity, for this purpose, we will usually accept a photo ID with your home address e.g. driving license or passport.

We may withhold personal information that you request to the extent permitted by law.

You may instruct us at any time not to process your personal information for marketing purposes.

In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

J. Third party websites

Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

K. Updating information

Please let us know if the personal information that we hold about you needs to be corrected or updated.

L. Cookies

Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. We use both session and persistent cookies on our website.}

1. The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

  • we use Squarespace’s built in cookies onour website to analyse the use of the website / administer the website / prevent fraud and improve the security of the website / track traffic sources / analyse button clicks and newsletter sign-ups/ popular content.

Most browsers allow you to refuse to accept cookies—for example:

  • in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking “Tools,” “Internet Options,” “Privacy,” and then “Advanced”;

  • in Firefox (version 24) you can block all cookies by clicking “Tools,” “Options,” “Privacy,” selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and

  • in Chrome (version 29), you can block all cookies by accessing the “Customize and control” menu, and clicking “Settings,” “Show advanced settings,” and “Content settings,” and then selecting “Block sites from setting any data” under the “Cookies” heading.

Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

2. You can delete cookies already stored on your computer—for example:

  • in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835 );

  • in Firefox (version 24), you can delete cookies by clicking “Tools,” “Options,” and “Privacy”, then selecting “Use custom settings for history”, clicking “Show Cookies,” and then clicking “Remove All Cookies”; and

  • in Chrome (version 29), you can delete all cookies by accessing the “Customize and control” menu, and clicking “Settings,” “Show advanced settings,” and “Clear browsing data,” and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data.”

3. Deleting cookies will have a negative impact on the usability of many websites.

How can the data subject raise a complaint?

If you have any concerns about how we are processing your data, then please contact Jonathon at info@mycorepilates.co.uk or call 07 535 777 401.

Company Information

 

Mycore Pilates Limited is incorporated in England and Wales and the company registration number is  10656228.

Mycore Limited’s registered office is at 28a/b Bancroft, Hitchin, Hertfordshire, SG5 1LA

 

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Promotions

 

 

Half price class offer: terms and conditions

 

Sign up with your contact details either in person or online at www.mycorepilates.co.uk  and receive half price classes for a month when you book a membership.

 

Website terms and conditions

 

  • All text and images on this website are owned by Mycore Pilates unless otherwise indicated.

  • If you wish to copy any content, please obtain our permission.